How to do a live call transfer & create multi people conference
This tutorial provides a step-by-step guide on how to do a live call transfer in Bling. This feature is useful for businesses with multiple departments or team members responsible for individual areas. The tutorial explains how to add new phone numbers, create a conference between the caller and the individual you want to transfer the call to, and how to drop off from the call once the transfer is complete.
To do a live call transfer in Bling, follow these steps:
- Add new phone numbers by entering the name and phone number and clicking "Save."
- When receiving a call, click on "Forward" to create a conference between yourself, the caller, and the individual you want to transfer the call to.
- Once the conference is created, you can choose to stay on the call or drop off and let the caller and the individual you transferred the call to speak and resolve the issue.
By utilizing the live call transfer feature in Bling, you can efficiently transfer calls to the appropriate department or team member, ensuring that customers receive personalized and timely attention. If you have any questions about this feature, feel free to contact Bling's support team, and they will be happy to assist you.